Your Cashback might not have been tracked due to the following reasons:
- You did not click through from ShopBack when ordering. If you fail to click through from ShopBack, we are unable to track your order and thus no Cashback will be awarded.
- You did not follow the Partner Stores’ Terms & Conditions when ordering through ShopBack.
If you fail to follow the Partner Stores’ Terms & Conditions when ordering, we are unable to earn commission from our partner stores and hence, no Cashback will be awarded.
- Your order(s) was/were made less than 48 hours ago. Cashback takes up to 48 hours to be processed and reflected in your account. An e-mail will be sent to notify you of your successful Cashback. Alternatively, you can check your ShopBack account under “Pending” tab after 48 hours.
- There was a cancellation, return or exchange of your order. Cashback is only awarded for completed orders and will not be awarded for cancellations, returns or exchanges.
Click here to view the Terms & Conditions for cancellations, returns and exchanges.
If none of the above applies to you, please contact our Customer Service team here.
Note that any Cashback requests for orders made more than 3 months ago will not be processed. Cashback records are only kept for 3 months from the date of purchase. In the event of your Cashback get rejected, you can only appeal no later than 30 days from rejection date.
Click here for the best practices to adopt to ensure you get your Cashback.