When you signed up for your ShopBack, you would have received a verification email to verify your email address and ShopBack account. However, the link in the verification email would only be effective for 30 minutes.
For assistance on this matter, please contact our friendly live chat agent here!
(Note: If you are facing issues after receiving the verification email, please try again and ensure this time you close the ShopBack app/logout of ShopBack website before clicking on the verify link in the email. An alternative will be to verify your account in a web browser in incognito/private browsing mode.)