What should I do if I did not receive my OTP?

If you did not receive the OTP upon sign up, don’t worry! At times, missing OTPs are due to reasons such as poor reception in some areas, a mobile device issue, or network traffic congestion.

Here are some troubleshooting suggestions:
1) Move to an open area with strong reception.
2) Request again within 10-15 minutes.

If you’re still not receiving your OTP for a signup, feel free to contact our friendly HappyBag bot here so we can help you.


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