What should I do if I do not receive my OTP?

If you did not receive the OTP upon sign up, not to worry! At times, missing OTPs are due to areas with poor reception, a mobile device issue, or network traffic congestion.

Here are some troubleshooting suggestions:
1) Move to an open area with strong reception
2) Request again within 10-15 minutes

If you still have not received your OTP for sign up, feel free to contact our friendly customer service via Live Chat here.

Can’t find what you need? Reach out to us!

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