This may happen when our partner store requires more time to review and validate your purchase.
If this happens, you may click on our 'Enquiry' button at that particular Cashback so that we can check on what's wrong!
To get access to the 'Enquiry' button, you may view it in your Cashback Activity tab here.
Please feel free to chat with our ShopBack Virtual Assistance if you have any queries! 😊