My Cashback amount is wrong. What should I do?

Usually, taxes and shipping costs are not included in the Cashback rate. Please be sure to read through each partner store's terms and conditions.

For other cases, please write in to help@shopback.my for us to help. Alternatively, you can chat with us here for a speedy response!

NOTE: Our live chat is operational on weekdays Monday to Friday, from 9.30am till 6pm!

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