You may not be able to update your phone number due to the following reasons:
1) You may have input an invalid phone number format (type in your number without the country code +60. e.g: If your mobile number is +60123456789, you would just need to enter 123456789)
2) There may already have been another ShopBack account registered under your phone number
For assistance, please email our Customer Service Team at email@example.com or reach out to our friendly live chat agent here!