You will need to submit a Missing Cashback request for every order that's missing.
Here's where you can do it:
1) On the mobile app, click on the user icon and search for "Report Missing Cashback".
2) On the website, click on "Cashback Overview" and you will see a red button for "Report Missing Cashback".
Alternatively, you can view the step by step to submit a Missing Cashback request here.
IMPORTANT: Missing Cashback submissions must be within 30 days from the purchase date. Any submissions past the specified time are invalid and will not be investigated by the merchant.
Please feel free to chat with our ShopBack Virtual Assistance if you have any queries! 😊