I did not receive the one-time password (OTP), what should I do?

There are several reasons you may not be receiving the OTP including location issues, device issues or even network traffic.

Please try again in 10-15 minutes after the first request, or move to an open area with strong internet and network reception. If the problem still persists, contact us at help@shopback.my and we will help you sort it out!

For speedy response, you can chat with us here!

Can’t find what you need? Reach out to us!

Shopback Help Center Footer Banner