Always read through the full store terms and conditions before you make a purchase to be super sure of your Cashback.
For ShopBack web, you can view the store's terms and conditions on the page before you redirect to the merchant's website.
For ShopBack app, do tap on the View Cashback Info button at the bottom of your screen to view them. As per the screenshot below:
If you have any further queries, please do not hesitate to click here and we will be glad to assist you!