1) During login, do tap on the forgot password? link below the password field.
2) Once tapped on forgot password?, an email will be sent to your inbox to reset your password.
3) In the email, do tap on the Reset Password button in red.
4) You would then be redirected to ShopBack to reset your password. Do take note on the tips we have stated in the requirements on what a good password is:
If you have any further queries, please do not hesitate to click here and we will be glad to assist you!