I am unable to add my payment details. How do I proceed with cashout?

Kindly note that you are required to add payment details to your Shopback account to be able to request a withdrawal. As this step involves monetary activities, you would not be able to proceed with cashout if it is not complete. The reasons for this can be a few:


1) Bank:

Bank details entered belong to the bank that is not listed on Shopback's platform. This means that; if you don't see your bank, it does not work with Shopback yet. As of date, we only have:

AmBank RHB HSBC Hong Leong UOB
Maybank MAE by Maybank2U OCBC Public Bank CIMB
Bank Islam Citibank Bank Simpanan Nasional Affin Bank Agro Bank



2) Format:

The account number added might have an incorrect format. If you get it wrong, your bank might send your money to the wrong destination, or it may charge you for an invalid payment. You can usually find your account number by logging into your online banking or checking your bank statement


3) Verification:

In order for you to verify your payment details, you will first need to get your Shopback's email address verified. If your ShopBack account is yet to be verified, you will be unable to verify your bank details.


If you have any further queries, please feel free to chat with our ShopBack Virtual Assistance and we will be glad to assist you!😄


Can’t find what you need? Reach out to us!