The extension may not be available for all merchants as it requires the merchant's approval. If the extension is not able to turn green on the merchant's site, it means that the extension is not supported for the merchant.
Therefore, it is advisable for you to click from the ShopBack website to the merchant's page for cashback eligibility.
NOTE: At the check out page during payment, our extension will turn red as tracking cookies would not go through during payment process for security and privacy purposes.
Alternatively, you may also contact our friendly Live Chat Team here for further assistance.