ShopBack Button may not be available for all merchants as it requires the merchant's approval. If it does not turn green on the merchant's site, it means that it is not supported by the merchant.
Therefore, it is advisable for you to click from the ShopBack website to the merchant's page for cashback eligibility.
NOTE: At the checkout page during payment, the ShopBack Button will turn red as tracking cookies would not go through during the payment process for security and privacy purposes.
Alternatively, you may also contact our friendly Customer Support Team through HappyBag for further assistance.