I am unable to add my credit/debit card!

At this point, ShopBack only supports Visa and Mastercard credit and debit cards that are issued in Malaysia. If you are having trouble adding a card to ShopBack, please ensure:

- your card has been issued in Malaysia

- the card you are trying to add is a Visa/Mastercard credit/debit card

- you have not already linked the maximum of 10 cards 

- you are using the most updated version of the ShopBack app

If the error prompts as below, kindly reach out to us and we will assist you further. 



We are working to add future support for other payment methods. Stay tuned for updates!


If you have any further queries, please feel free to chat with our ShopBack Virtual Assistance and we will be glad to assist you!😄

Can’t find what you need? Reach out to us!