Here are a few solutions that you may try if you encounter any of the following issues:
|Issues||Actions to be taken|
|Identity document not recognisable||
|Selfie can't be seen||Kindly ensure that your face is fully visible & the photo taken is in a well-lit environment|
|Wrong side of identity document||Please take a photo of your front view identity document first. Once that is done, you may then move on to take a photo of the back view of your identity document|
|Passport not accepted||ShopBack PayLater is currently available for Malaysian customers at the moment. we have taken note of customers who want to use passports to verify their ShopBack PayLater.|
If you face other difficulties not listed above, please reach out to our Customer Service team for further assistance. Just a note that when you speak with them, they might ask questions to confirm your identity.