I received the wrong item/there are missing items in my order

As ShopBack does not have influence over the delivery of products and services by our merchants, please reach out directly to the merchant where you purchased from and the merchant will be able to assist you on it.

As a friendly reminder, you are still needed to arrange payments unless the merchant initiates a refund. If you are having difficulties contacting them, please let us know here, and we’ll do our best to help you.

Can’t find what you need? Reach out to us!