Cashback

Cashing Out

• How do I request for a payout into my bank account?
• Why haven’t I received my payout yet?

Missing or "Wrong" Cashback amount

• Why didn’t I get Cashback?
• Why did I get the “wrong” amount of Cashback?

Cashback Status

• What do the Cashback statuses mean in my ShopBack account?
• When will my Cashback change from “Pending” to “Redeemable”?
• My Cashback has passed pending period but has not turned “Redeemable”.
• Does cashback expire?

Get Cashback

• How do I earn Cashback from ShopBack?
• How do I know if my Cashback is tracked?
• Can you track my Cashback if I forget to click through from ShopBack?