Bonus Statuses
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Why did I not receive my referral bonus Cashback?Referral bonus Cashback usually comes with a set of requirements. Please ensure to read through the terms and conditions for the referral bonus here: (https://www.shopback.my/referral/invite). To check on this from your end, click on Cashback Over...
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What are the criteria for my bonus Cashback to be confirmed?Bonus Cashback earned in a ShopBack account will be reflected under “pending” status at first, where a set of terms and conditions are required to be met to move the Bonus amount to the available balance. Once an amount of RM10 confirmed Cashback ...
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Why is my bonus Cashback still pending?Bonus Cashback usually comes with a set of requirements. Please ensure to read through the terms and conditions of the bonus offer. If you have any further queries, please do not hesitate to click here and we will be glad to assist you!
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Why is my bonus Cashback not reflecting in my account?Your bonus Cashback may not reflect in your ShopBack account likely because you have not fulfilled all the requirements of the offer. Please ensure to read through the terms and conditions of the bonus Cashback offer, especially crediting time per...
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Why is my bonus Cashback rejected?Your bonus Cashback might have been rejected because of the following reasons: 1) Requirements to qualify for bonus not all fulfilled 2) Self-referral (for Refer-A-Friend program bonuses) If you have any further queries, please do not hesitate to ...
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Why is my Sign Up bonus Cashback rejected?Your Sign Up bonus Cashback might have been rejected due to our compliance team having detected that there are multiple events of self-referral, hence the bonus Cashback was rejected for such reasons. If you have any further queries, please do not...