Your Cashback might be missing due to the following reasons:1) You might not have started your shopping journey on ShopBack. Unfortunately, if you did not click through to the store of choice via ShopBack before the order, we will be unable to tra...

You will need to submit a Missing Cashback request for every order that's missing. Here's where you can do it:1) On the mobile app, click on the user icon and search for "Report Missing Cashback".2) On the website, click on "Cashback Overview" and...

As Cashback usually takes up to 48 hours (and up to 7 days for certain stores) to be processed and reflected in your account, you will only be able to submit a request when that time period has lapsed.Do note that the time frame mentioned above st...

1) Click here to go to the Missing Cashback form. 2) You would be redirected to a Missing Cashback form. Kindly click on the Store that you are missing Cashback from, and choose the Purchased Date accordingly. Some things to note:The store and pur...

Order IDs are unique to each store or even order. You will usually receive either an email or SMS confirmation when you've successfully made an order on the partner store's website or app. The Order ID should be available in the email or SMS. Alte...

This may be because: 1) You are submitting the Missing Cashback past the 30 days from the purchase date time frame. Please ensure you submit the Missing Cashback request within 30 days of your purchase date. 2) You did not click through ShopBack f...

You will be required to upload the confirmation email of your purchase/booking. Please ensure that the order confirmation email contains all vital information including the order number, item details, price, date and time. For more information and...

You can appeal for your rejected Missing Cashback within 30 days from the date of the notification email from ShopBack that the Cashback has been rejected. Any appeal past the specified timeframe will not be investigated by our partner store.   Pl...

Once the investigation has concluded, you will be notified via email the result of the investigation.Alternatively, you can view your Missing Cashback investigation status in your ShopBack account at the Cashback Activity tab!   Please feel free t...

Missing Cashback investigations will require some time and effort as our team is validating this transaction with our merchant partner. We will do our best to update your Cashback status by the date set on your Cashback Description.   Please feel ...