Last updated 7th Dec 2020 Dear ShopBack Customer,   As of last week, we have invalidated unchanged passwords, completed a forced logout and requested that you change to a new password, as an additional measure to protect your account.   As a remin...

Apps on devices may crash or simply become unresponsive for a variety of reasons. Putting up with misbehaving apps can be stressful and this is something that we strive hard to avoid and immediately look into when it happens. The best troubleshoo...

We are aware of any unforeseen technical glitch and rest assured that our Technical Team is informed on it and they are working to fix this unforeseen technical matter. You may be experiencing errors in logging in as the ShopBack website seems uns...

Total lifetime earning Cashback decreases are due to: 1. Cashback first tracked at a higher amount and recalculated during the validation period based on customer’s tier or item purchased 2. Cashback has been rejected 3. The Cashback is tracked a...