Order Related Queries
-
I did not receive my order after the estimated delivery date.If there is a tracking link, you might want to check the delivery status. It could be due to reasons like local delays within your area, public holidays, festive seasons, or unforeseen weather conditions. On the delivery of your products and servi...
-
I received the wrong item/there are missing items in my orderAs ShopBack does not have influence over the delivery of products and services by our merchants, please reach out directly to the merchant where you purchased from and the merchant will be able to assist you on it. As a friendly reminder, you are ...
-
I did not receive an order confirmation email after paying with ShopBack PayLaterPlease reach out directly to the store where you purchased your products and services to confirm that the order was completed or reach out to our Customer Service Team. Typically, after completing an order, you’ll receive emails from both the st...
-
When & what time will my item arrive?After placing a successful order, the store will prepare your order. As we have no influence over the delivery of products and services provided by stores, please reach out directly to the store you purchased your products and services from. If yo...
-
What items are restricted from being purchased via ShopBack PayLater?We currently don’t support the purchase of the following items via ShopBack PayLater. We take into account laws, regulations and other internal reviews to determine these groups of items as restricted: Drugs and substances Firearms and ammunitio...
-
How can I check the return/delivery status of my order?To check on the delivery status of your order, you may refer to your tracking number shared by the merchant. If you have any concerns about your delivery status, kindly reach out to the merchant directly for their quick assistance.Regarding your r...
-
I would like to make a refund after receiving the product(s).As ShopBack does not have influence over the order process, kindly reach out to the merchant directly for assistance on refund.