If there is a tracking link, you might want to check the delivery status. It could be due to reasons like local delays within your area, public holidays, festive seasons, or unforeseen weather conditions. On the delivery of your products and servi...

As ShopBack does not have influence over the delivery of products and services by our merchants, please reach out directly to the merchant where you purchased from and the merchant will be able to assist you on it. As a friendly reminder, you are ...

Please reach out directly to the store where you purchased your products and services to confirm that the order was completed or reach out to our Customer Service Team.   Typically, after completing an order, you’ll receive emails from both the st...

After placing a successful order, the store will prepare your order. As we have no influence over the delivery of products and services provided by stores, please reach out directly to the store you purchased your products and services from. If yo...

We currently don’t support the purchase of the following items via ShopBack PayLater. We take into account laws, regulations and other internal reviews to determine these groups of items as restricted:  Drugs and substances Firearms and ammunitio...

To check on the delivery status of your order, you may refer to your tracking number shared by the merchant. If you have any concerns about your delivery status, kindly reach out to the merchant directly for their quick assistance.Regarding your r...

As ShopBack does not have influence over the order process, kindly reach out to the merchant directly for assistance on refund.