Account Enquiry
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Can I use my ShopBack PayLater account in another country?No, we don’t support cross-border app usage for ShopBack PayLater. What you could do is register a separate account in 1 other country where ShopBack is available. This means that for each user, you can only use ShopBack PayLater in up to 1 other ...
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How do I close my account?The last thing we want is to see you leave. If there's anything we can do better to improve the ShopBack PayLater experience, please feel free to reach out to us. We value your feedback and will continuously work on providing better service. To cl...
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I am unable to verify and activate ShopBack PayLater. How can I resolve this?Here are a few solutions that you may try if you encounter any of the following issues: Issues Actions to be taken Identity document not recognisable Ensure that: You’re using the same approved identity document which you used at the start...
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Can I have two separate accounts, one under hoolah and one under ShopBack PayLater?hoolah and ShopBack are different apps. We strongly encourage you to use ShopBack, as you can earn Cashback from selected stores after being redirected from ShopBack, and use this to offset your purchases.