We understand your concerns and would like to assure you that it is our top priority to keep your data safe. ShopBack can ensure that your debit and credit card numbers are safely stored with our provider, and protected using AES-256 encryption. W...

Sorry, we feel your pain there. If you have paid for your scheduled instalment and this has not been updated, please reach out to us here and we will look into this for you!

Are you facing difficulties in paying for your instalment with your current payment method? If yes, we recommend that you change to a different payment method, to ensure your payment goes through on time.  To update your default card, select a...

If you need a full or partial refund for your ShopBack PayLater transaction, you’ll need to check with the store directly. Here’s how it works:   Full Refund You’ll need to contact the store to ask for an order cancellation/refund. Once the sto...

One potential reason behind this could be that your issuing bank may have held the 2nd payment temporarily. Please allow for 24 - 48 hours for the bank to reflect the final deduction in your bank statement.   If this isn’t reflected within 48 hour...

Absolutely! ShopBack doesn’t store your card details in our systems. Instead, we work with a PCI DSS-compliant security partner whose role is to process your card details securely for Visa and Mastercard. If you have any further questions, pleas...

Please try to log out and log in again into your ShopBack account. If you still don’t see your transaction, please reach out to our Customer Service team for assistance.

There could be multiple reasons why your order wasn’t successful. In most cases, it’s due to an expired card or insufficient funds in the account. For details on how you can update your card, read our step-by-step guide.   If you’re facing an erro...

If you haven’t authorised your ShopBack PayLater transaction, please reach out to our Customer Service team so we can help to investigate and assist further.

To update your default payment method, kindly follow the steps below: a) Log in your account to ShopBack Mobile Appb) Go to Profile Accountc) Go to “Add/Manage Payment Methods”d) Change your Default Billing Card   Good news! You can also pay y...

Any Malaysia-issued Visa and Mastercard credit and debit cards will be accepted. Prepaid cards and e-wallets (GrabPay,Touch 'n Go & etc) are not accepted for ShopBack PayLater. Note: You can also choose to offset the payment for your first ins...

To ensure responsible spending, there’ll be a limit on the amount you can spend. This varies for each individual and is calculated by our system dynamically. You may view your spending limit from your ShopBack account on the mobile app under “Avai...

The outstanding instalments will be auto-deducted from the default card set in your ShopBack account based on the following schedule:   1st instalment: Upfront payment 2nd instalment: 30 days from checkout (purchase date + 30 days) 3rd instalment:...

If you’ve exceeded the credit limit on your card, please link another valid card with sufficient credit limit. If there are failed payment attempts on your default card, the instalments will be considered late payments, resulting in late payment f...

You may have one or more outstanding payments to be deducted automatically at a later date, hence you are unable to remove your card from the ShopBack app. Please see upcoming bills by going to ‘Transactions’ from your ShopBack account. Should you...

At the moment, ShopBack PayLater doesn’t accept early repayment. The outstanding instalments will be charged to your default card automatically on the scheduled dates. You’ll also receive reminder emails from us to inform you of upcoming instalmen...

There’ll be late payment fees on overdue payments. If you’re facing difficulties with your current default card, you can change your selected card to another based on the step-by-step guide here.   Order Value Late Payment Charge MYR 0.00 - 9...