My ShopBack extension doesn’t seem to be working. What should I do?
You encounter this issue when using the ShopBack extension. The ShopBack extension is not turning green to signal it’s successfully working.
What you can try
If you have any ad blockers installed, try disabling them while shopping with ShopBack to earn Cashback. Unfortunately, ad blockers will also block the ShopBack extension from working and it will stay red.
Continue with your payment. Don’t worry, we’re still tracking your transaction – just not tracking your payment.
ShopBack extension feature is only applicable for you to search or to shop with online Cashback. If you are searching for a PayLater store, the search result will either turn unavailable or it will only explain things related to online Cashback.
The ShopBack extension, sadly, isn’t available for every store on the internet. If the ShopBack extension doesn’t turn green on the store’s website, we most likely haven’t partnered with them yet.
But wait – you might still be able to earn Cashback! Check if the store is on our website and shop from there.
If you’re still having trouble, reach out to our support team for further assistance.