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Help centre · ShopBack Malaysia
Troubleshooting help
Troubleshooting help
If you're stuck on a problem, here's where you can get help.
Account and login issues
Did not receive OTP via SMS or text message
Account already exists
Unable to verify account
Did not receive reset password email
Problems logging in
Merge accounts
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Payment-related issues
Can't add or remove a credit or debit card
Problems making payment
Cashback issues
Cashback status issues
Other missing rewards
Cashback tracking issues: Missing or incomplete Cashback
Didn’t receive the referral bonus
Withdrawal not received
Withdrawal adjustment and rejection
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Order and delivery issues
Didn't receive order confirmation
Didn’t receive my order or received wrong or unsatisfactory product
Shopping-related issues
Redirect errors while shopping online
ShopBack browser extension not working
Store no longer available
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