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  1. Help centre · ShopBack Malaysia
  2. Troubleshooting help

Troubleshooting help

If you're stuck on a problem, here's where you can get help.

Account and login issues

  • Did not receive OTP via SMS or text message
  • Unable to verify account
  • Did not receive reset password email
  • Problems logging in
  • Account already exists
  • Merge accounts
  • See all 7 articles

Payment-related issues

  • Problems making payment
  • Can't add or remove a credit or debit card
  • PayLater payments are not reflected in the account
  • Unexpected PayLater deductions
  • Missed PayLater payments
  • Problems applying a Voucher or Promo

Cashback issues

  • Cashback status issues
  • Cashback tracking issues: Missing or incomplete Cashback
  • Didn’t receive the referral bonus
  • Withdrawal not received
  • Withdrawal adjustment and rejection
  • Problems adding or verifying withdrawal info

Order and delivery issues

  • Didn't receive order confirmation
  • Didn’t receive my order or received wrong or unsatisfactory product
  • Expired gift Voucher
  • ShopBack gift link was not sent

Shopping-related issues

  • Redirect errors while shopping online
  • ShopBack Button browser extension not working
  • Store no longer available
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The ShopBack help centre provides guidance on how to use ShopBack and what to do if you encounter a problem.
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