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Help centre · ShopBack Malaysia
Troubleshooting help
Troubleshooting help
If you're stuck on a problem, here's where you can get help.
Account and login issues
Did not receive OTP via SMS or text message
Unable to verify account
Did not receive reset password email
Problems logging in
Account already exists
Merge accounts
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Payment-related issues
Problems making payment
Can't add or remove a credit or debit card
PayLater payments are not reflected in the account
Unexpected PayLater deductions
Missed PayLater payments
Problems applying a Voucher or Promo
Cashback issues
Cashback status issues
Cashback tracking issues: Missing or incomplete Cashback
Didn’t receive the referral bonus
Withdrawal not received
Withdrawal adjustment and rejection
Problems adding or verifying withdrawal info
Order and delivery issues
Didn't receive order confirmation
Didn’t receive my order or received wrong or unsatisfactory product
Expired gift Voucher
ShopBack gift link was not sent
Shopping-related issues
Redirect errors while shopping online
ShopBack Button browser extension not working
Store no longer available
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