Can't add or remove a credit or debit card

I can’t add or remove a credit or debit card. What should I do?

The credit/debit card information you add to your account lets you pay via ShopBack. If you have difficulty adding or removing a card, it could be due to a number of reasons.


What you can try

If you can’t add your credit or debit card

First, check that:

  • Your card is a Visa or Mastercard.
  • Your card has been issued in Malaysia.
  • You haven’t already added a maximum of 10 cards.
  • You’re using the latest version of the ShopBack app.

If you can’t remove your credit or debit card

  • Add a different card and set it as your default

This allows you to remove the initial card from your account.

 

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