Can't add or remove a credit or debit card

I can’t add or remove a credit or debit card. What should I do?

The credit/debit card information you add to your account lets you pay via ShopBack. If you have difficulty adding or removing a card, it could be due to a number of reasons.


What you can try

If you can’t add your credit or debit card

First, check that:

  • Your card is a Visa or Mastercard.
  • Your card has been issued in Malaysia.
  • You haven’t already added a maximum of 10 cards.
  • You’re using the latest version of the ShopBack app.

If you can’t remove your credit or debit card

You may have future PayLater payments set to be automatically deducted from the card you’re trying to remove. Check your upcoming payments under Transactions in your ShopBack account.

Before you remove the card, assign your upcoming payments to a different card.

To swap your card:

  1. Add a different card and set it as your default. 
  2. Your outstanding payments will then be automatically deducted from this card instead. 

This allows you to remove the initial card from your account. If you’ve ensured all payments have been taken care of but if you're still having trouble removing your card, launch the chat widget to contact our support team.

 

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