First time using ShopBack eSIM?
📄 Download our visual step-by-step guide to get started. [EN] ShopBack eSIM Post-Purchase Guide.pdf
Activate your data plan
After installing your eSIM, your data plans become Ready for Use. It will activate automatically upon connecting to a local network at your travel destination.
Please ensure you have configured your device so that the eSIM can connect to a local network – you may do this before landing for a smoother experience.
1. Turn on your eSIM
- Open Settings > Connections
- Select SIM Manager
- Turn on your new eSIM
- Set the new eSIM as your Mobile data SIM (if prompted)
- (Optional) Edit the SIM name to label your plan
2. Turn on Data Roaming
- Go back to Connections
- Select Mobile networks
- Turn on Data roaming
Note: Steps may vary slightly by device.
Having trouble?
- Make sure you have selected the ShopBack eSIM for Mobile Data in your device’s SIM Manager.
- Try turning Airplane mode on and off
- Go to Account → Support → Chat with us in the ShopBack App to contact support if you still need help.