(On Arrival) Activate your ShopBack eSIM on Android Devices

For Samsung device user, please refer to the Samsung-specific guide here.

First time using ShopBack eSIM?
📄 Download our visual step-by-step guide to get started. [EN] ShopBack eSIM Post-Purchase Guide.pdf

Activate your data plan

After installing your eSIM, your data plans become Ready for Use. It will activate automatically upon connecting to a local network at your travel destination. 

Please ensure you have configured your device so that the eSIM can connect to a local network – you may do this before landing for a smoother experience. 

1. Turn on your eSIM
   1. Open Settings > Network and Internet (or Connections)
   2. Select SIMs (or Mobile Network)
   3. Turn on your eSIM
2. Turn on Data Roaming
3. Label the plan (Optional) 

Note: Steps may vary slightly by device.

Having trouble?

• Make sure you have selected the ShopBack eSIM for Mobile Data in your device’s SIM Manager.
• Try turning Airplane mode on and off
• Go to Account → Support → Chat with us in the ShopBack App to contact support if you still need help