I didn’t receive my OTP text message. What should I do?
You may have been signing up, logging in or requesting a phone number verification when you encounter this issue.
What you can try
If you didn’t receive your OTP SMS or text message, don’t worry! Missing OTPs can happen due to a mobile device issue, network troubles, or poor reception.
We recommend:
- Move to an area with a strong reception.
- Request again in 10-15 minutes.
If the message still doesn’t turn up, reach out to Sparky, ShopBack’s helpful virtual assistant. We’ll be happy to help you get verified.