My mobile number already exists. What should I do?
You’re likely to encounter this issue when trying to sign up for a new ShopBack account using a mobile number that’s already registered to an existing account.
Each mobile number can only be used for one ShopBack account. But if you happened to have two ShopBack accounts and only want to keep one, you can request to merge the account.
What you can try
Don’t worry, contact Sparky, ShopBack’s friendly virtual assistant and we’ll get your account sorted in no time at all.