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Help centre · ShopBack Malaysia
Troubleshooting help
Cashback issues

Cashback issues

Get help with Cashback tracking and status problems, such as late or missing Cashback or incorrect amounts.

Cashback status issues
Cashback tracking issues: Missing or incomplete Cashback
Didn’t receive the referral bonus
Withdrawal not received
Withdrawal adjustment and rejection
Problems adding or verifying withdrawal info

The ShopBack help centre provides guidance on how to use ShopBack and what to do if you encounter a problem.

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